Shipping Policy

Ironmade Fitness Shipping Policy

1. General Shipping Information At Ironmade Fitness, we are committed to delivering your gym equipment safely and on time. This shipping policy outlines the terms and conditions for the delivery of our products within Kenya and internationally.

2. Domestic Shipping (Within Kenya)

  • Delivery Time: Orders are typically processed within 1-3 business days and delivered within 3-7 business days, depending on your location.

  • Shipping Charges: Shipping costs vary based on the size, weight, and destination of the order. Exact charges will be calculated and displayed at checkout.

  • Delivery Partners: We work with trusted local couriers to ensure timely and secure delivery.

3. International Shipping

  • Availability: We ship to select international destinations. Please contact us to confirm if we deliver to your location.

  • Delivery Time: International deliveries may take 7-21 business days, depending on the destination.

  • Shipping Charges: Charges vary based on destination, size, and weight of the shipment. Customers are responsible for any customs duties, taxes, or import fees.

4. Order Tracking

  • Once your order is shipped, a tracking number will be provided via email or SMS.

  • You can track your order on our website or through the courier’s tracking system.

5. Packaging and Handling

  • All equipment is securely packaged to prevent damage during transit.

  • Please inspect the package upon delivery and report any damages to the courier and our customer service team immediately.

6. Delivery Terms

  • Delivery Address: Ensure that your delivery address is accurate and complete. Ironmade Fitness is not responsible for delays or failed deliveries due to incorrect addresses.

  • Missed Deliveries: If a delivery attempt is missed, the courier will contact you to arrange a redelivery or pickup.

  • Unclaimed Packages: Unclaimed packages will be returned to us. Reshipping fees will apply.

7. Returns and Refunds For details on returns and refunds, please refer to our Return Policy.

8. Customer Support If you have any questions or concerns about your shipment, please contact our customer service team:

  • Office Hours: Monday to Friday, 9:00 AM – 5:00 PM

9. Changes to This Policy Ironmade Fitness reserves the right to update this shipping policy at any time. Changes will be posted on our website and will take effect immediately.

Thank you for choosing Ironmade Fitness for your gym equipment needs. We’re here to support your fitness journey!

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